Exchanges & Returns page
Rules for the return of products purchased remotely in INJIR HAIR: refusal before and within 7 days of receipt, return procedure, quality claims and legal basis.
Exchanges, Returns & Quality Claims
The procedure below applies to consumer buyers purchasing goods remotely for personal use. Orders placed by legal entities or individual entrepreneurs for business purposes are governed by the applicable contract/public offer and civil-law rules.
Before Receipt
A consumer may withdraw from the purchase at any time before the goods are delivered.
After Receipt
For distance sales, goods of proper quality may be returned within 7 days after delivery, provided their presentation and consumer properties are preserved.
If Return Instructions Were Not Provided in Writing
The period for withdrawing from goods of proper quality may be extended to 3 months from the date of delivery.
Important for Cosmetics Purchased Online
The list of non-food goods of proper quality that are not subject to exchange under Article 25 of the Russian Consumer Protection Law does not eliminate the right to withdraw from goods purchased remotely under Article 26.1. Accordingly, we do not use the outdated statement that “perfume and cosmetic products purchased online cannot be returned.”
The Article 26.1 exception applies to goods of proper quality with individually defined characteristics that may be used exclusively by a particular buyer.
Conditions for Returning Goods of Proper Quality
- the goods’ presentation and consumer properties are preserved;
- there is proof of purchase; the absence of a paper receipt does not by itself prevent the buyer from proving the purchase by other evidence;
- The products are not individually defined products intended exclusively for the particular buyer.
The purchase amount is refunded within the period established by law, less the seller’s cost of returning goods of proper quality from the buyer where such deduction is permitted by law.
How to Return an Item
In accordance with Constitutional Court decision No. 7-P of 17 February 2006, the buyer of a remotely acquired good of good quality is entitled to choose a remote return method that allows the seller to verify the condition of the products when they are received, including through the carrier or the communications organization.
- Email system@injirhair.ru and include your order number.
- State the product name and the reason for your request.
- If there is damage or a defect, attach photographs of the product, packaging, and shipping label/markings.
- We will confirm the return address and the information needed to identify the return. You may also use another legally permitted remote return method in accordance with applicable rules.
If the Product Is Defective or the Wrong Product Was Delivered
For defective goods, the consumer rights provided by Articles 18–24 of the Russian Consumer Protection Law apply. Where reasonably possible, do not use or dispose of the disputed product before documenting its condition and agreeing on next steps.