INJIR HAIR App Privacy Policy

Русская версия · Effective date: October 3, 2026

This policy explains data processing in the INJIR HAIR mobile app and its connected AXIOMA services: the hairdresser assistant, color tools, appointments and client records. It supplements our website and store privacy policy. The AXIOMA color circles and methodology are our own development. References to Nirvel products do not mean that data is shared with Nirvel.

1. Who is responsible

The operator is Exito LLC (ООО «Эксито»), taxpayer number 9723109461, registration number 1217700002684. Address: office 213, building 1, 13 Akademika Korolyova Street, Moscow, 129515, Russia. Privacy and deletion requests: system@injirhair.ru; telephone +7 (916) 258-89-29.

2. Data we process and why

• Account: name, email, phone number if provided, account identifier and authentication information, for sign-in, contact and access to saved work.
• Consultations: questions, hair descriptions, coloring history, desired results, calculation parameters, assistant responses and results. Requests and working history may be stored and linked to your account.
• Photos: images you select or capture for hair analysis and color selection. Online analysis sends the selected image to our server and a processing service. Images attached to saved work may be retained with it.
• Voice: when you activate voice input, your device or browser performs speech recognition. Depending on its settings, audio may be processed by its speech-service provider, including Apple on iOS. The transcript is sent to our server to populate the hair assessment or process a consultation. Spoken responses use device or browser speech features.
• Clients and appointments: a name or alias, contact details, date of birth if added, appointment times, hair notes, photos, formulas and visit history, to support the professional’s work with clients.
• Technical information: IP address, device and browser information, app version, language, session, request and authentication identifiers, access times and error logs, for service operation, account security and troubleshooting.
• Support: contact details, messages and files you choose to provide, to respond and resolve issues.

3. Permissions and your choices

The microphone and camera are used for functions you choose, after operating-system permission. You can revoke permission in device settings. You can type instead of using the microphone and use manually entered parameters instead of a photo. Do not upload information or images unnecessary for the consultation.

The app and its web modules use technical cookies and local storage for sessions, language and working preferences. Signing out or uninstalling the app does not automatically delete data saved on our servers.

4. Client information and service suitability

Professionals must have the necessary legal basis and client permission to enter client information and photos, including sending selected material to online services. Use an alias and a photo showing only hair, without the face, where possible. Do not enter medical diagnoses, documents or detailed health information. In the service-suitability section, provide only the necessary outcome of the procedure-suitability check. Allergy or health information entered in free text may become part of a request and its history and requires particular care and an appropriate basis for processing.

5. Assistant processing and recipients

The online assistant uses AXIOMA servers, the n8n integration service and artificial-intelligence services, including OpenAI. Consultation text, selected images and task context are transmitted to fulfil the request. Integration requests may also contain your account identifier, name and email address. Do not submit information you do not want these services to process.

Hosting, technical-support and system speech-service providers are also involved. Staff and service providers need access within the scope of operating, supporting and securing the service. External providers may process information outside your country. Their retention conditions may differ from those for your INJIR HAIR working history; this policy does not promise immediate deletion of every technical copy held by external services.

Information may be disclosed to competent authorities when legally required. If you open the store or an external website, its privacy rules also apply. Payment details are entered in the relevant payment provider’s interface.

6. Grounds for processing

We process data to provide requested functions and perform our agreement with you, on the basis of consent where required, and to fulfil legal obligations. Device permissions and consent for additional purposes are separate. Publishing this policy does not itself constitute consent to processing sensitive client information.

7. Retention and protection

Accounts and saved records are retained while needed for the service and your chosen functions, or until a deletion request is fulfilled, unless further retention is legally required. Technical logs, backups and external processors have their own retention cycles; contact the operator for the period applicable to specific data. When the basis for processing ends, data is deleted, anonymized or restricted as applicable.

We use secure connections, authentication and access controls for user records. No transmission or storage method guarantees absolute security. Do not share your password.

8. Access, correction and deletion

To request a copy of data, corrections, deletion of your account and associated data, or withdrawal of consent, email system@injirhair.ru from your account’s email address. Use the subject “INJIR HAIR — data deletion”, or describe another request. Specify the account email and what should be deleted. Do not send your password. We may ask for minimal additional information to verify account ownership.

Requests are handled within the period required by applicable law. If some information must be retained by law or to address claims, we will explain the basis. Deleting an account ends access to its saved consultations and records. Requests concerning client records can be sent to the professional who entered them or to the operator at the address above.

9. Intended audience

The app is intended for professional hair services. It is not intended for independent use by children and is not a medical service.

10. Changes

The current policy is available at this address. We update the text and revision date when data or processing purposes change. Where separate consent is required, updating this text does not replace it. Questions: system@injirhair.ru.